Terms and Conditions


The internet access services, comprising both the wireless service and the fixed internet access terminal (together, the “Service”) are provided to you by this network owner (“we”/”us”/”our”). By gaining access to the Service, you agree to abide by the terms and conditions below (the “Terms”). If you do not agree to all of the Terms, please do not use the Service.

Fair Use Policy

The Fair Use Policy has been implemented so that are able to deliver a wireless broadband service that is fast and reliable to all our users where practicable. We monitor the performance of our network/s and may restrict the amount of bandwidth available to very heavy users during busy periods to ensure that the majority of our users have a good experience using our network. Broadband is supplied by a third party and speeds may vary from network to network depending on location.

Why have a Fair Use Policy?

Some customers’ usage is in excess of that expected from normal home use and this may impact on the service level to others particularly at busy times. This may be due to the high use of internet access.

Will I be affected by the Fair Use Policy?

If you don’t use file-sharing software or download large files from the Internet it’s unlikely you will ever be affected by our policy. If you do, all we request is that you do so with consideration for other customers sharing this network, for instance, downloading outside peak hours.

What happens if my use is very high?

If your usage is frequently high and impacts our network, and the experience of other users in a negative way, then we will get in touch with you to ask you to change your behaviour. Your machine may be removed from accessing this network.

Your Device Security

You are responsible for the security of your device at all times, Clubwifi Ltd is not responsible for your device or its security for use on any public networks at any time. Please ensure you have read your device user manuals and understand how your device is set up and how the security settings on your device work.

1.1 We will endeavour to make the Service available 24 hours a day, however, we will not be liable if for any reason the Service is not available at any time or for any period. Access to the Service may be suspended at any time. Service may be affected by areas out of our control and we aim to ensure any disrupted service is dealt with in a timely manner. Clubwifi Ltd is not liable for third party issues, such as power outages, broadband Failure and certain weather conditions. If any of this affects the service we aim to deliver to you – please contact our support desk. www.clubwifi.co.uk/support
1.2 In order to gain access to the Service, you may be required to provide us with certain personal information. We will use such personal information in accordance with relevant data protection legislation. You warrant and undertake to us that all of the personal information you provide is complete and accurate. We will not disclose any personal information which is provided by you to any third party without your permission, other than (i) to any sub-contractors or agents engaged by us to provide any support or administration, facilities management or similar services (subject to such sub-contractors and/or agents undertaking to keep such personal data confidential), (ii) to any company or organisation to which we transfer our responsibilities to provide the services and products to you or (iii) where required by law or made in connection with legal or regulatory proceedings.

2.1 You will pay any relevant fees due in connection with the Service in accordance with the fee schedule published by us from
time to time. We reserve the right to increase or decrease fees for the Service at any time.
2.2 You will keep confidential any access codes or passwords provided to you in order to access the Service, and will not disclose them to any other person for any reason. You will be responsible for any loss that arises from you losing, misusing or otherwise disclosing any such access codes or passwords. Please note that we are not obliged to issue a refund if you lose your access code or password.
2.3 The Service is intended to allow you to access the internet in order to use, amongst other things, the worldwide web, e-mail, messaging services and chat rooms. You undertake to us that your behaviour while using the Service will be lawful, honest and proper. Without prejudice to any other provision of this agreement, we may terminate your use of the Service at any time without notice if we become aware of any behaviour that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing.
2.4 Without prejudice to the generality of paragraph 2.3 above, you may not:
2.4.1 use the Service for any illegal purpose;
2.4.2 access or attempt to access the Service via more than one device;
2.4.3 access or attempt to access the Service provided to any other customer; customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing.
2.4 Without prejudice to the generality of paragraph 2.3 above, you may not:
2.4.1 use the Service for any illegal purpose;
2.4.2 access or attempt to access the Service via more than one device;
2.4.3 access or attempt to access the Service provided to any other customer;
2.4.4 use the Service in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent;
2.4.5 exceed the download limitations relevant to the particular period of Service purchased by you;
2.4.6 resell or attempt to resell, the Service to any third party.
2.4.7 any requested refunds need to be raised within 12 hours of the service start time. If prepaid card – this needs to be with the place of purchace – online accounts need to be via our support desk. We do not guarantee full refunds – each account will be checked for access and data usage.

    We shall investigate any suspected breach of the agreement by you, and reserve the right to take such action as we, in our sole discretion, deem appropriate, including suspension or withdrawal of the Service with immediate effect and without notice to you.
    4.1 You acknowledge that your use of the Service is at your own risk. The Service is provided on an “as available” basis, and to the fullest extent permitted by law, we hereby exclude all and any warranties or conditions of any kind, whether express or implied, in respect of the Service and any content or data obtained or downloaded from it. Without prejudice to the foregoing generality:
    4.1.1 we do not warrant that the Service will be uninterrupted, timely, secure or error-free at all times or will meet your requirements; and
    4.1.2 we are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using the Service.
    4.2 The disclaimer under this paragraph 4 is without prejudice to your statutory and other rights as a consumer.
    5.1 Nothing in this agreement shall exclude or limit your or our liability for death or personal injury.
    5.2 Subject to paragraph 5.1, we shall not be liable to you in contract, tort or otherwise arising in connection with this agreement for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, any special, indirect or consequential losses or any destruction or loss of data.
    5.3 Our liability to you shall be restricted to the number of fees you have paid to us in connection with the Services.
    5.4 If any part of the Service is not available to you through no fault on our part or where the failure, suspension or withdrawal of the Service is beyond our reasonable control, we shall not be obliged to pay any compensation to you. If the Service is not available to you due to any failure on our part, we may, at our sole discretion, reimburse you in respect of an appropriate proportion of the fees you have paid which relate to that period of unavailability of the Service.
    5.5 You will indemnify us against all and any losses or claims arising from any breach of the agreement by you, and against any claims or legal proceedings arising from your use of the Service which is brought or threatened against us by another person.
    6.1 We reserve the right to amend this agreement at any time.
    6.2 You acknowledge and agree that all intellectual property rights (including, but not limited to copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the Service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
    6.3 ClubWiFi is relieved of legal and financial liability where circumstances are beyond its control. These shall include but not be limited to terrorist activity, industrial dispute, pandemic, epidemic, storm, fire, water or power cuts hereby known as a Force Majeure.
    6.4 We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
    6.5 If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions will nevertheless remain in full force and effect.
    6.6 This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.
    7.1 Please ensure you notify us for any payment or refund request within 12 hours of purchase. Contact Details Below
    7.2 “We do not store credit card details nor do we share customer details with any 3rd parties”
    7.3 Online Payment Flow and Delivery Policy is immediate for Wifi Service to commence.
    7.4 Refund / Cancelation Policy – you must notify us within 12 hours of your live Wifi Service. Please use the Support form on this web site – fill in your details, username, date and time of purchase and details of the network you are using. We receive this information during normal working hours, you will get a response within 24 hours.
    8.1 “We do not store credit card details nor do we share customer details with any third parties”